Calix Expands Compass Software Suite with Consumer Connect

Application extends access network into the home, enabling new services and simplifying operations

Calix announced the expansion of the Compass suite of software solutions with the addition of Consumer Connect, a cloud-based, software-as-a-service (SaaS) application that virtually extends the access network beyond the traditional demarcation point and all the way to consumer devices. Armed with this expanded visibility and reach, Consumer Connect allows communication service providers to leverage and strengthen their broadband connections in entirely new ways – from offering new information technology services to subscribers, to greatly simplifying the basic service-delivery operations that lead to increased levels of customer satisfaction.

Increased broadband competition, a business model shift brought on by the empowerment of the consumer, and a changing regulatory environment has left service providers searching for ways to efficiently leverage their access network to offer the services consumers need. Concurrently, the proliferation of broadband devices has created new service opportunities in the home, as management of the subscriber device connectivity has become both increasingly complex and highly valued by consumers. Consumer Connect turns opportunity into reality by providing a cloud-based service that allows service providers to cost effectively become the virtual IT technician to the consumer – providing outstanding customer service while offering the potential for new value-added services.

Consumer Connect
can be deployed in conjunction with any access protocol across both fiber and copper networks. Similar to Flow Analyze, the first application in the Compass software suite, Consumer Connect is supported across the Calix Unified Access portfolio and can also provide device and service management benefits to access networks not served by Calix systems