Security line wait times at Cincinnati Northern Kentucky International Airport (CVG) are down by about 33 percent due to the use of a mobile technology solution installed last summer that allows the airport to address long lines as they occur. The BlipTrack system, provided by Danish information technology firm Blip Systems, collects the locations of passengers moving through the security process, via their smartphones and tablets, and calculates wait times based on that data.
Since the system’s installation, the airport has been able to better identify where and when long queues develop at the security area. It now broadcasts wait times to arriving customers, offers real-time security line wait times on its website, and deploys Transportation Security Administration (TSA) agents and other airport personnel based on line length. Initial testing conducted at the airport showed that wait times could be reduced by as much as 33 percent compared to pre-BlipTrack waits, based on benchmark measurements.Read more